We can offer support if you need help making a payment to us

How we can help

We’re here to support you.

If you need help with making a payment to us as a result of a claim (like an excess), talk to your claims specialist about applying for financial assistance. We might be able to help by:

  • deducting your excess from your claim settlement
  • extending your payment due dates
  • developing a payment plan with you.

Need someone to talk to?

If your finances are causing you stress, it can help to have someone to talk to. With Assure, we offer free, confidential counselling for you and your family.

If you have a current policy with us, you and your family can access free, confidential counselling through Sonder. To access this support, you can call or you can download the app. You’ll need to provide this code IAG4CUST.

To reach Sonder over the phone, call 1800 234 560 anytime 24/7. Or download their app, from the App store or Google Play.

To use this service, you need to have a current policy with us. Your partner, children, and other dependents can use this service, too.

Sonder is a separate company from ROLLiN', and all your sessions are confidential.

Your details aren’t passed on to us and it doesn’t affect your policies.

Urgent support after a claim

We understand making a claim can be stressful, and after the incident you might need urgent financial assistance. For example, we might be able to speed up our assessment to give you a decision on your claim as soon as we can.

For more information, talk to your claims specialist.

Support services

National Debt Helpline

For financial counselling, money management and budgeting 1800 007 007 (9am–5pm, Mon–Fri)