GENERAL INSURANCE CODE OF PRACTICE

We proudly support the General Insurance Code of Practice (Code). The purpose of the Code is to raise the standards of practice and service in the general insurance industry.

The objectives of the Code are:

• to commit us to high standards of service;
• to promote better, more informed relations between us and you;
• to maintain and promote trust and confidence in the general insurance industry;
• to provide fair and effective mechanisms for resolving complaints you make about us; and
• to promote continuous improvement of the general insurance industry through education and training.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

Our commitment to you

We have adopted and support the Code and are committed to complying with it.

Please contact us if you would like more information about the Code or the Code Governance Committee.